| Job Description |
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- Applies knowledge of different business functions and policies and procedures to resolve concerns or questions reported by ERP system end-users.
- Assists in the creation and updating of ERP system policies, procedures and business rules.
- Assists in the facilitation of training sessions and participates in user group meetings.
- Acts as a liaison between application end-users and technical support.
- Provides instruction, assistance, and support services to ERP System end-users.
- Notifies ERP Vendor technical support of system issues.
- Tests new system functionality, reports, and queries in test databases.
- Reviews system records and provides information to the management on issues or concerns identified.
- Utilizes knowledge of ERP Systems to assist in identifying processes and constructing process flows.
- Assists in troubleshooting system problems.
- Assists in ensuring that the end users have optimum use of the system.
- Provides input into improving system reliability, availability and performance.
- Provides management with reports as needed.
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