| Job Description |
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- Banking Relation – All projects aaproval for Home loan from various banker
- Compliances as and when required by Bank side or both side
- Minimising the NPA case.
- Collection – All projects collection on time – preparing the collection on report
- New booking ERP done followup with sales team and Intra-department.
- Process of prepration of allotment letter.
- Followup with bank for Sanction letter.
- Ensure timely prepration of bank documents are key task.
- Applying CF NOC to intradepartment and also followup with lender to obtain the NOC.
- Design and implement effective collection strategies based on customer segments, debt aging, and regulatory guidelines.
- Develop key performance indicators (KPIs) for collection performance tracking and goal setting.
- Lead and motivate a team providing coaching, training, and performance feedback.
- Manage the entire collection process, including initial contact, account reviews, payment arrangements, and escalation of overdue accounts.
- Utilize CRM tools (Farvision) to track customer interactions, payment history, and collection status.
- Ensure compliance with all collection laws and regulations.
- Analyze collection data to identify trends, areas of improvement, and potential risks.
- Generate regular reports on collection performance, including key metrics like recovery rates, aging analysis, and customer satisfaction levels.
- Foster positive customer interactions while effectively managing outstanding debt.
- Address customer concerns and resolve disputes promptly.
- Implement strategies to minimize customer attrition during collection process.
- Work closely with other departments like sales, customer service, and legal to ensure smooth customer experience and efficient debt recovery.
- Collaborate with credit risk management to identify high-risk accounts and implement preventative measures.
- Required Skills and Qualifications:
- Proven experience in managing a successful collections team within a CRM environment.
- Strong understanding of debt collection laws and regulations.
- Data analysis capabilities to interpret collection metrics and identify trends.
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